You may return most new, unopened items within 14 days of delivery for a full refund. We will also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund much earlier. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Please note that there are restrictions on some products, and some products cannot be shipped to international destinations.
Please note that your order delivery times may vary depending on availability of items. Generally you can expect to receive your order within 7 business days, however this time frame may not be possible due to availability of items which can sometimes be held up due to back orders.
Skinformation Shopping Cart uses Australia Post for all shipping. Please note that shipping rates for many items we sell are weight-based. These details can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kilogram.